In my experience, Amazon is the weakest and least reliable of the delivery services and, on several occasions, logged “Delivery attempted & unsuccessful” for various reasons when I greatly suspect the real reason was that it was late and the driver wanted to record an attempt rather than the fact that they simply gave up. I would very much appreciate info on how to access this. Not when it will reach you, just how many ahead. It will tell you that it is five stops away or that you’re next, for example. I’d think they should be able to give you a say… 3-4 hour window.Īmazon’s own delivery service will often show you on a map where the truck is when it gets near you. I do agree that they can do better than something as vague as “Wednesday by 8 pm”- that’s cable company style vagueness. Giving you a more vague end-boundary or window allows for some of those sorts of events to occur and still meet the condition, while saying “Between 3:30-3:45” gives no slop whatsoever. Or if they have a hard time finding a given address (it happens). Or if the driver has to go into an apartment complex office and wait on someone to sign something. I bet it’s that, combined with some degree of variability- what happens if there’s a wreck, or the driver REALLY has to go to the bathroom, or some other unexpected event that might take 10-15 minutes. I also suspect that careful market research has shown customers are happy when they consistently receive packages at or before a (somewhat vague) promised time, whereas they are quick to complain when a package estimated to arrive at 3:45 pm actually arrives at 4. I suspect that internally they can easily predict delivery time within 15 minutes or so.
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